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Return & Replacement
Easy returns for damaged or defective items
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At Gift Kart Nepal, we strive to ensure every surprise we deliver is perfect. However, we understand that sometimes things might not go as planned. Since most of our items are personalized or perishable (like cakes and flowers), our return policy is designed to be fair while accounting for the unique nature of our products.
Report any issues within 24 hours of delivery.
Full replacement for any manufacturing defects.
Submit photo proof via WhatsApp for quick resolution.
A replacement or refund will be initiated under the following conditions:
Due to the nature of our business, the following cannot be returned or replaced:
To help us resolve your issue quickly, please follow these steps:
Step 1: Capture Proof
Take clear photos/videos of the damaged item and its packaging.
Step 2: Contact Us
Share the proof along with your Order ID on WhatsApp at 9865084999.
Note: We typically process replacement requests within 2-3 business days after verification.